Delivery and Returns
UK Mainland Delivery Information
We aim to ship all orders placed before 15:00 the same day.
Delivery options (All values exclude VAT)
- Standard delivery 1-2days £5.00
- All orders over £250 qualify for free standard delivery
- Special Delivery: Next Working Day £8.00
- Special Delivery: Next Working Day before 12:00 £13.00
(Parcels over 5kg will incur an additional supplement of £5.00)
NB. Any out-of-stock items will be confirmed via email by our office team. All back orders will be shipped standard delivery free of charge or included within an existing scheduled delivery.
If you require a different delivery service, please contact us to arrange prior to ordering from our website.
Overseas Delivery Information
All overseas delivery charges are entirely dependent upon the recipient country and paperwork required to clear customs, along with the transit weight of the goods. The office will quote this price on your order acknowledgement prior to any payment or shipping.
Returned Goods Policy
Due to the nature of the goods supplied it is not always possible to accept a return for credit or exchange other than for the following reasons:
- To correct a company delivery or order error.
- Batch recall.
- Where the products or packages are alleged to have been faulty, damaged, or tampered with prior to delivery (photographic evidence will be required).
- Where the products have been offered on a pre-arranged ‘sale or return’ basis.
- Where the company agrees, in advance of their return, to accept goods not covered by any of the above criteria. A restocking admin fee of 10% (sales value) will be charged.
- Notification of return must be within 7 days from goods receipt.
- Due to the nature of the product, all items must be in its original un-opened packaging, otherwise we will treat it as contaminated waste and dispose of it accordingly. Zero credit will be issued in this instance.
- All returned goods must be securely packaged to prevent damage during the return journey.
- See our terms & conditions for additional information.
Please contact firstname.lastname@example.org to organise a return.