‘Customer’ means the Veterinary practice or any person to whom the Company has agreed to supply goods.
‘Goods’ means the products which the Company is to supply to the customer in accordance with these conditions.
‘Writing’ includes telex, cable, facsimile transmission, e-mail or similar means of communication.
Breakages and Shortages In the case of obvious shortages or suspected damage to deliveries of goods, the driver’s delivery note must be signed accordingly by the person accepting the delivery on behalf of the customer. All claims for broken or missing goods should be reported to the Company no later than three days from the date of signed delivery. Where independent transport is used failure to sign or indicate on delivery notes any shortage and/or damage will invalidate the Company’s claim against the carrier involved and therefore the customer’s claim against the Company.
Returned Goods Policy
Under normal circumstances, goods will not be accepted for return for credit other than for the following reasons:
To correct a Company delivery or order error.
Batch Material recall.
Where the products or packages are alleged to have been faulty, damaged or tampered with prior to delivery.
Where the products have been offered on a pre -arranged ‘sale or return’ basis.
Where the Company agrees, in advance of their return, to accept goods not covered by any of the above criteria.
Goods Returned to Correct a Company Error
The goods must be returned within 7 working days of receipt by registered courier. Goods must be adequately packaged to ensure that no damage is caused during their return to the Company.
All returned goods must be in perfect original condition; not marked in any way; should not show any evidence of being tampered with and still sealed in original packaging.
To be considered for return for credit, the goods must be accompanied by a copy of the original invoice or delivery note, or the number of the specific invoice on which the goods were supplied, together with a reason for their return. If this information is missing, there will be a delay in issuing a credit.
Returns where the products or packages are alleged to have been faulty, damaged or tampered with prior to delivery:
Details of the fault or damage should be notified to the Company in writing as soon as possible in order that N2 (UK) Ltd can be alerted.
Goods must be packed separately and accompanied by a copy of the invoice or delivery note (as in 3.2(c))
Where the Company agrees to accept the return of goods not covered by any of the criteria recited in clauses 3.2 – 3.4 Goods will only be accepted by prior agreement with the Company and must be accompanied all the information detailed in 3.2(c) in addition to the name of the person who has authorised the return with written confirmation. Please note: Goods returned under this category may be subject to a handling charge.
Goods returned to stockGoods returned by customers for any of the above reasons will only be considered for credit if;
It is known that they have been stored in accordance with the manufacturer’s recommendations.
They have been assessed and accepted by a person authorised by the Company so to do. The assessment will take into account the nature of the product, any special storage conditions required and the time elapsed since the goods were supplied.
Special OrdersThese products will not be accepted for return or credit unless supplied as a result of a Company error. In such cases, the product must be returned within 7 working days of receipt.
All returned goods must be securely packaged to prevent damage during the return journey.
Price of Goods Goods will be invoiced at the prevailing price at the date of dispatch to the customer. The price of goods shall be subject to alteration by the Company without prior notice to the customer. The price is exclusive of any Value Added Tax for which the customer shall be additionally liable to pay the Company.The Company or an other approved supplier shall not be liable for any taxes, commission or payments due to local, national or International Governing bodies in respect of delivered products. The customer is also solely responsible for additional fees, dispersements or import duty levied by the customer’s country of origin.
Terms of Payment
The customer shall pay the amount of the invoice on strictly 30 days terms unless otherwise agreed in writing by the Company. The purchaser will not be considered to have paid any amount tendered by cheque unless and until it has been credited to the Company’s bank Account. If the customer fails to pay on the due date, the Company reserves the right to:
Suspend any further deliveries to the customer
Appropriate any payment raised by the customer to such of any other invoices raised by the Company for goods supplied to the customer as the Company may think fit, notwithstanding any purported appropriation by the customer and:
Charge the customer interest (both before and after any judgment) on amounts unpaid at the rate of 2.5% per month until payment is made in full. Notice of interest charges will be served in writing on the customer.
Delivery Any dates/times quoted for delivery of the goods are to be treated as estimates only and the Company shall not be liable for any loss, injury, damage or expense arising from delay in delivery of the goods howsoever caused.
Force Majeure The Company shall not be liable to the customer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Company’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Company’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Company’s reasonable control:
Act of God, explosion, flood, tempest, fire or accident;
Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Company or third parties);
War or threat of war, sabotage, insurrection, civil disturbance or requisition;
Import or export regulations or embargos;
Difficulties in obtaining raw materials, labour, fuel, parts or machinery;
Power failure or breakdown in machinery.
Implants must only be used once. Even after a short-term implantation externally non-visible damages may be present. If the implant has to be bent for anatomical forming, this must be uniform and utmost care with correct instruments taking care of critical points, such as decreasing the cross section due to bores. Multiple alternating contouring (forward and reverse bending) should never be carried out to avoid metal fatigue. Bending stresses damage the implant irreparably.
All implants are manufactured from high quality materials in accordance with ISO standards and therefore should not be combined with any other products from alternative manufacturers.
The use of handling and storing of all goods should only be carried out by fully qualified personnel to a European Recognized standard.
Goods are sold on the understanding that the customer is solely responsible for determining the suitability of the goods for the purposes for which the customer intends to use them. Accordingly the Company’s liability for any loss or damage suffered by the customer and arising by defects in the goods, shall be limited to the invoice price of the goods in respect of or in relation to which loss or damages is claimed. The Company will not accept under any circumstances liability for consequential loss, inconsequential losses, damage or loss of profits arising from the use of the goods, service, information and advice.
Title and Risk Unless otherwise agreed in writing between the parties prior to delivery, the title to the goods shall not be transferred to the customer until the full purchase price has been paid to the Company. The risk of loss or damage to the goods shall pass to the customer on the date that the goods are received and accepted by the customer
This clause applies if:
The customer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purpose of a solvent amalgamation or reconstruction);
An encumbrance takes possession, or a receiver is appointed, over any of the property or assets of the customer;
The customer ceases, or threatens to cease, to carry on business;
The Company reasonably apprehends that any of the events mentioned above is about to occur in relation to the customer and notifies the customer accordingly.
If this clause applies then, without prejudice to any other right or remedy available to the Company, the Company shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without liability to the customer. If the Goods have been delivered but not paid for, the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
Indemnity The customer agrees to indemnify the Company against all loss, damage, costs, legal costs and professional and other expenses of any nature whatsoever incurred or suffered by the Company or by a third party as a result of the use of the Goods, the breach of any legislation relating to the use of the Goods or as a result of any breach of the Contract by the customer.
Jurisdiction These conditions shall be construed in accordance with and governed by English Law. Each of the parties irrevocably submits for all purposes in connection with the Conditions to the exclusive jurisdiction of the Courts of England.