Terms and Conditions

  1. Definitions
    1. ‘Company’ means N2 (UK) Ltd
    2. ‘Customer’ means the Veterinary practice or any person to whom the Company has agreed to supply goods.
    3. ‘Goods’ means the products which the Company is to supply to the customer in accordance with these conditions.
    4. ‘Writing’ includes telex, cable, facsimile transmission, e-mail or similar means of communication.
  2. Breakages and Shortages
    In the case of obvious shortages or suspected damage to deliveries of goods, the driver’s delivery note must be signed accordingly by the person accepting the delivery on behalf of the customer. All claims for broken or missing goods should be reported to the Company no later than three days from the date of signed delivery. Where independent transport is used failure to sign or indicate on delivery notes any shortage and/or damage will invalidate the Company’s claim against the carrier involved and therefore the customer’s claim against the Company.
  3. Returned Goods Policy
    See n2-uk.com/delivery-and-returns for the Returns Policy Flow chart
  4. Price of Goods
    Goods will be invoiced at the prevailing price at the date of dispatch to the customer. The price of goods shall be subject to alteration by the Company without prior notice to the customer. The price is exclusive of any Value Added Tax for which the customer shall be additionally liable to pay the Company.The Company or an other approved supplier shall not be liable for any taxes, commission or payments due to local, national or International Governing bodies in respect of delivered products. The customer is also solely responsible for additional fees, dispersements or import duty levied by the customer’s country of origin.
  5. Terms of Payment
    1. The customer shall pay the amount of the invoice on strictly 30 days terms unless otherwise agreed in writing by the Company. The purchaser will not be considered to have paid any amount tendered by cheque unless and until it has been credited to the Company’s bank Account. If the customer fails to pay on the due date, the Company reserves the right to:
      1. Suspend any further deliveries to the customer
      2. Appropriate any payment raised by the customer to such of any other invoices raised by the Company for goods supplied to the customer as the Company may think fit, notwithstanding any purported appropriation by the customer and:
      3. Charge the customer interest (both before and after any judgment) on amounts unpaid at the rate of 2.5% per month until payment is made in full. Notice of interest charges will be served in writing on the customer.
  6. Delivery
    Any dates/times quoted for delivery of the goods are to be treated as estimates only and the Company shall not be liable for any loss, injury, damage or expense arising from delay in delivery of the goods howsoever caused.
  7. Force Majeure
    The Company shall not be liable to the customer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Company’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Company’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Company’s reasonable control:

    1. Act of God, explosion, flood, tempest, fire or accident;
    2. Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Company or third parties);
    3. War or threat of war, sabotage, insurrection, civil disturbance or requisition;
    4. Import or export regulations or embargos;
    5. Difficulties in obtaining raw materials, labour, fuel, parts or machinery;
    6. Power failure or breakdown in machinery.
  8. Liability
    1. Implants must only be used once. Even after a short-term implantation externally non-visible damages may be present. If the implant has to be bent for anatomical forming, this must be uniform and utmost care with correct instruments taking care of critical points, such as decreasing the cross section due to bores. Multiple alternating contouring (forward and reverse bending) should never be carried out to avoid metal fatigue. Bending stresses damage the implant irreparably.
    2. All implants are manufactured from high quality materials in accordance with ISO standards and therefore should not be combined with any other products from alternative manufacturers.
    3. The use of handling and storing of all goods should only be carried out by fully qualified personnel to a European Recognized standard.
    4. Goods are sold on the understanding that the customer is solely responsible for determining the suitability of the goods for the purposes for which the customer intends to use them. Accordingly the Company’s liability for any loss or damage suffered by the customer and arising by defects in the goods, shall be limited to the invoice price of the goods in respect of or in relation to which loss or damages is claimed. The Company will not accept under any circumstances liability for consequential loss, inconsequential losses, damage or loss of profits arising from the use of the goods, service, information and advice.
  9. Title and Risk
    Unless otherwise agreed in writing between the parties prior to delivery, the title to the goods shall not be transferred to the customer until the full purchase price has been paid to the Company. The risk of loss or damage to the goods shall pass to the customer on the date that the goods are received and accepted by the customer
  10. Insolvency
    1. This clause applies if:
      1. The customer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purpose of a solvent amalgamation or reconstruction);
      2. An encumbrance takes possession, or a receiver is appointed, over any of the property or assets of the customer;
      3. The customer ceases, or threatens to cease, to carry on business;
      4. The Company reasonably apprehends that any of the events mentioned above is about to occur in relation to the customer and notifies the customer accordingly.
    2. If this clause applies then, without prejudice to any other right or remedy available to the Company, the Company shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without liability to the customer. If the Goods have been delivered but not paid for, the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
  11. Indemnity
    The customer agrees to indemnify the Company against all loss, damage, costs, legal costs and professional and other expenses of any nature whatsoever incurred or suffered by the Company or by a third party as a result of the use of the Goods, the breach of any legislation relating to the use of the Goods or as a result of any breach of the Contract by the customer.
  12. Jurisdiction
    These conditions shall be construed in accordance with and governed by English Law. Each of the parties irrevocably submits for all purposes in connection with the Conditions to the exclusive jurisdiction of the Courts of England.
  13. Export Restrictions
    Please visit the British Government website to view details of Current Embargoes and Other Restrictions.
  14. Minimum order charge
    There is a minimum order value of £25 (excluding taxes and delivery charge)